Free shipping on all orders
SHIPPING & RETURNS
SHIPPING POLICY
Processing Time All orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with your order details as soon as your purchase is complete.
Delivery Times Once your order has been dispatched, estimated delivery times are:
Standard Shipping: 10-15 business days
USA SUPPLIER: 2-5 business days
EXPRESS SHIPPING: 3-4 business days
Delivery times are estimates and may vary depending on your location and any circumstances outside our control, such as customs clearance or carrier delays.
Shipping Costs Standard shipping is free on all orders. If you'd like your order faster, you can choose Express Shipping at checkout for an additional fee, shown before you pay. Any applicable charges will be shown before you complete your purchase — no surprises.
Order Tracking Once your order has shipped, you will receive a tracking number by email. You can use this number to follow your package every step of the way.
Important Notes We currently ship to selected destinations. Available shipping locations are shown at checkout. We are not responsible for delays caused by customs processing or factors beyond our control. Orders cannot be modified or canceled once they have been dispatched. If you have any questions about your shipment, please reach out to us through our contact page. We are happy to help.
RETURN & EXCHANGE POLICY
We want you to love what you order. If something is not quite right, we are here to make it easy.
Return Window
Change of mind 14 days from the date you receive your order, you can return if they are:
1 - Unused and unopened, with the original seal intact.
2 - In their original packaging.
For hygiene and safety reasons, we can't accept returns of skincare, makeup, haircare, body care, supplements or nail products that have been opened or used, unless they arrived damaged or defective.
Return shipping costs for change-of-mind returns are the customer's responsibility. Original shipping charges (such as Express Shipping) are non-refundable.
How to start a return
Contact us at thelorabeauty@outlook.com within the return window.
Include your order number and the reason for your request.
We'll reply within 2 business days with next steps and the return address.
Please don't send items back without contacting us first. Returns sent without approval may not be accepted.
Refunds
Once your return is received and inspected, or your damage claim is approved, we'll process your refund within 5–7 business days to your original payment method. Depending on your bank, it may take a few extra days to appear.
Exchanges
We don't offer direct exchanges. If you'd like a different product, request a return for the original item and place a new order.
Order cancellations
You can cancel your order free of charge before it ships. Once an order has been dispatched, it can't be canceled, but you may still be eligible for a return under this policy.
Lost packages
If your tracking shows no movement for 30 days, or your order hasn't arrived 30 days after the estimated delivery date, contact us and we'll send a replacement or issue a refund.
Defective or damaged product, contact us within 30 days from the date you receive your order with:
1 - your order number
2 - a photo or short video showing the issue.
Once we confirm the problem, we'll send you a free replacement or a full refund, whichever you prefer. In most cases you won't need to send the item back.
If you have any questions about a return or refund, please do not hesitate to reach out. We are always happy to help.
Questions? Email us at thelorabeauty@outlook.com