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TERMS & CONDITIONS

CUSTOMER CARE

By accessing or placing an order on the Thelora Beauty store, you agree to these Terms of Service. Please read them carefully before completing any purchase.

1. About Us

Thelora Beauty is an online store that sells beauty and wellness products. References to "we," "us," or "our" in these terms refer to Thelora Beauty.

2. Eligibility

By using our store, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian to make a purchase. You are responsible for ensuring that all information you provide to us is accurate and up to date.

3. Products and Pricing

We make every effort to display our products and their prices accurately. However, prices and product availability may change at any time without prior notice. If an error is discovered after your order is placed, we will contact you with the corrected information and give you the option to proceed or cancel.

All prices are displayed in the currency shown at checkout.

4. Orders and Payment

By placing an order, you are making an offer to purchase the selected products at the price shown. We reserve the right to accept or decline any order.

Payment is required at the time of checkout. We accept the payment methods listed on our checkout page. Your payment information is processed securely and is never stored on our servers.

5. Shipping

Orders are shipped in accordance with our Shipping Policy. Delivery times are estimates only. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy. By placing an order, you acknowledge and agree to the terms of that policy.

7. Intellectual Property

All content on the Thelora Beauty store, including text, images, logos, and product descriptions, is the property of Thelora Beauty or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any of this content without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Thelora Beauty will not be liable for any indirect, incidental, or consequential damages arising from the use of our store or the purchase of our products. Our total liability for any claim shall not exceed the amount paid for the specific order giving rise to the claim.

9. Changes to These Terms

We may update these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of our store after any changes are posted constitutes your acceptance of the new terms.

10. Contact

If you have any questions about these terms, please reach out to us through our contact page.

PRIVACY & SAFETY

Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you shop at Thelora Beauty.

1. Information We Collect

When you place an order or interact with our store, we may collect the following:

  • Contact information: name, email address, and phone number

  • Shipping information: delivery address

  • Payment information: billing details processed securely through our payment provider (we do not store card numbers)

  • Order history: the products you purchase and your transaction history

  • Device and browsing data: IP address, browser type, and pages visited on our store (collected automatically)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Send you order confirmations and shipping updates

  • Respond to your questions and requests

  • Improve our store and the shopping experience

  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Sharing Your Information

We share your information only when necessary to fulfill your order or operate our store:

  • Shipping carriers: to deliver your order

  • Payment processors: to handle your transaction securely

  • Service providers: platforms we use to run our store (such as our e-commerce platform)

All third parties we work with are required to handle your data in accordance with applicable privacy laws.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve any disputes. If you would like us to delete your data, please contact us.

5. Cookies

Our store may use cookies to enhance your browsing experience, remember your preferences, and analyze traffic. You can adjust your cookie settings in your browser at any time.

6. Your Rights

Depending on where you are located, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to certain uses of your information

To exercise any of these rights, please reach out to us through our contact page.

7. Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

9. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us through our contact page.

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards​

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